Ting! You’ve just received a new message. You set down your bags of
groceries, dig into your pocket and pull out your smartphone. Then, you
frown. The message reads: “REAL ROLEX 90% OFF!” You’ve never seen the
phone number in your life.
You received spam, and smartphones
have become a major target for indiscriminate marketing campaigns.
Sometimes the senders are legitimate. You willingly gave your phone
number to a company, and now that company is sending you ads. But spam
also comes from unknown numbers, advertising fake products and offers.
For decades, we weathered telemarketers on our landlines. Those calls are now reaching our smartphones. Learn here how to block telemarketing and robocalls for good.
Today, it’s time to fend off the smartphone spammers. Luckily, this process has become easier and more streamlined than ever.
The rules
“Oh, it’s only spam,” you think to yourself. “I can just delete it.”
Spam
is more than an inconvenience. According to the Federal Trade
Commission, “It’s illegal to send unsolicited commercial messages to
wireless devices, including cell phones and pagers, unless the sender
gets your permission first.” The same goes for text messages sent from
an auto-dialer.
There are exceptions, of course. If you already
have a relationship with a company, they can legally send you updates
and offers. This law doesn’t apply to non-commercial activities, such as
political messages and surveys.
But if you’re receiving random
messages from a company or organization you’ve never heard of, there’s a
good chance this activity is against the law. It’s also possible that
the sender is phishing for information and trying to scam you. Texts
from bogus entrepreneurs are just one way that criminals try to hack
your data.
A good rule of thumb is that legitimate companies don’t
ask for account information over text or email. They will never request
your username or PIN numbers. If you receive a text like this, it’s
almost guaranteed to be malicious.
Block the sender’s number
This
is by far the easiest method, and with a mainstream smartphone the
process is downright effortless. Better yet, senders generally don’t
realize they’ve been blocked, so they can send messages all day without
knowing you’ve ignored them forever.
On an iPhone, go to the
offending text and press the “i” in the upper right-hand corner. You’ll
find the “Block” option, and that’s all you have to do. If you remember
that you did sign up for updates from this company and want to hear
more, you can always unblock the number later.
There is one
loophole to this system. The blocked number can still leave a voicemail.
You won’t receive a notification, so in a worst case scenario those
voicemails may pile up without you noticing. This is unlikely, but if
you do receive a bunch of audio messages, you can delete them later on.
On
Android, you can do the same thing, except instead of an “i” it’s the
three vertical dots. Then select People & Options >> Block.
Report to your carrier
You
could stop there, but the FTC would appreciate it if you did your civic
duty as well. Whether you are a Verizon, AT&T, Sprint or T-Mobile
customer, you can easily hold these spammers accountable.
On an
iPhone, find the spam message and hold it down with your finger. A new
menu will pop up around the message. In the lower right, press “More”
and then the arrow icon. This will produce a “forwarded” message. In the
“to” field, enter 7726 and send the message. That’s it. Not sure what
7726 means? If you look at your keypad, you’ll see it spells out “SPAM.”
Clever, eh?
You can do almost the same exact thing on your
Android: Hold down the text, hit the “forward” arrow, and also send to
7726. If you’re feeling particularly motivated, you can contact the FCC
or FTC and file a formal complaint. This requires more time and effort,
but the more customers fight against spammers, the less damage they will
cause.
Protect yourself against spam
You
may feel the urge to reply. Maybe you’re just so annoyed that you want
to tell the sender how you feel. Maybe you love practical jokes and you
want to mess around with the sender. Maybe you’re just bored and you
want to find out who the sender actually is.
One word: Don’t.
At best, you won’t get a response, and at worst, engaging could make the
problem worse. No matter how indignant or curious you are, the less you
interact with a spammer, the better off you’ll be.
It’s even more
vital that you do not click any unfamiliar links or download any
suspicious-looking files. Even if a sender looks legitimate, one bad
link could enable a stranger to spy on your phone, and the risk is never
worthwhile. To save yourself a lot of headaches later on, you can also
sign the Do Not Call list, which should spare you both spamming and
unwelcome telemarketing calls.
In theory, adding your number to this registry should stop telemarketers from calling you. However, that isn’t always the case. Click here for three things you need to know about the Do Not Call Registry.
How else can you protect yourself from predatory marketers?
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