Job Title: Customers Care Personnel
Descriptions
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.
Requirements
- B.Sc Degree in Business Administration or related field.
- Proven working experience as a customer service manager for smart phone
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques
- Proficiency in English.
- Working knowledge of customer service software, databases and tools.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
Location: Lagos
Closing Date
30th March, 2017.
How to Apply
Interested and qualified candidates should send their applications and CV's to: sshotelsandsuites105@gmail.com
Note: Do not call. Qualified candidates will be contacted after CV review.
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